Contact

Get in touch

Contact Us

We're here to help. Whether you have a question about an order, a product, or simply want to say hello — we'd love to hear from you.

Our details

Reach out directly

We aim to respond to all enquiries within one business day. For urgent matters, email is always the fastest route.

Company

Dstrsd.media

Email

info@dstrsd.media

Address

34 Rue de Pologne
1060 Saint-Gilles
Belgium

Business Hours

Monday – Friday: 9:00 – 18:00
Saturday – Sunday: Closed

For order-related queries, please include your order number in the subject line to help us assist you as quickly as possible.

We typically reply within one business day.

Returns & refunds

Our 14-Day Return Policy

We stand behind every product in our collection. If something isn't right, we'll make it right — simply and without fuss.

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14-Day Window

You have 14 calendar days from the date of delivery to request a return. Items must be unused, in their original condition, and in their original packaging with all tags attached.

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Easy Returns

To initiate a return, email us at info@dstrsd.media with your order number and reason for return. We'll send you a return authorisation and instructions within one business day.

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Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. You'll receive a confirmation email as soon as it's done.

What cannot be returned

For hygiene and quality reasons, the following items are excluded from our return policy: items that have been used, damaged, or altered after delivery; digital products and downloadable content; personalised or custom-made items; and items returned after the 14-day window. If you believe your item arrived damaged or defective, please contact us within 48 hours of delivery and we will resolve the issue promptly.

Frequently asked questions

Everything you need to know

Can't find the answer you're looking for? Reach out at info@dstrsd.media.

Standard delivery within Belgium takes 2–4 business days. European orders typically arrive within 5–8 business days. International shipping times vary by destination but generally range from 7–14 business days. You will receive a tracking link by email as soon as your order is dispatched.
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen shipping method. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's tracking page. If you have not received this email within 2 business days of placing your order, please check your spam folder or contact us with your order number.
We process orders quickly, but if you need to make a change or cancellation, please contact us at info@dstrsd.media as soon as possible. We will do our best to accommodate your request before the order is dispatched. Once an order has shipped, it can no longer be cancelled but may be returned under our 14-day return policy.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely via our payment provider. We do not store your card details.
We're sorry to hear that. Please contact us within 48 hours of delivery at info@dstrsd.media with your order number and clear photographs of the damaged item and packaging. We will arrange a replacement or full refund at no cost to you.
Yes. At checkout you can add a personalised gift message free of charge. Premium gift wrapping is available as an add-on for a small fee. If you are ordering a gift and would like special handling, please mention it in the order notes or contact us directly.
Email us at info@dstrsd.media within 14 days of receiving your order. Include your order number and the reason for the return. We will respond with a return authorisation number and step-by-step instructions. Please do not send items back without prior authorisation, as we cannot guarantee processing.
Every product on The Modern Executive is individually selected. We do not stock items simply to fill a catalogue. Each piece earns its place based on quality, design, and genuine usefulness for the modern professional. We prioritise independent makers, considered design, and lasting value over trend-driven volume.
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